Photography

We sincerely appreciate our photographers! Take a look at our photographer blog, it is super cool and we talk about some really talented and awesome artist. If you would like Upstate Coffee to post, link, or use your photography, please tag your photo @upstatecoffeeroasters on instagram.

Media

We can direct your press queries. Please contact us at hello@upstatecoffee.com.

Is there a shipping time estimate?

We promptly send you a notification when your order has shipped. Please let us know if you have not received an email from us within 24h, this would be very unusual. We process your order out the door within 48 hours; this is because we are roasting it fresh!!! Fresh coffee makes a huge difference, and we assure you, it is worth the short wait. We appreciate how important your coffee is to you and have set up the fastest system we can to get the freshest coffee shipped to you ASAP. Usually, we can ship within 24 hours, but this may vary based on roasting schedules and possibly shipping schedules.
 
We will ship via UPS and USPS Monday - Friday. A national holiday could cause delays, so please plan accordingly and add a few extra days for delivery.  
 
Unfortunately, at this time, we are unable to ship coffee internationally. 
 
When in doubt, contact us through email at hello@upstatecoffee.com  or call us at (518) 241-3321, Monday-Friday, 8am to 4pm EST.

Do you offer same day delivery?

If you order from us direct, you are getting the freshest possible coffee. To keep your coffee fresh, we roast your coffee to order. Usually, we can get it out the door within 24 hours or less, but this may vary based on roasting schedules and possibly on shipping schedules.

Can I change shipping address?

After 24 hours, it might be out the door and impossible to change. If you run into this problem, please contact us through hello@upstatecoffee.com  or call us at (518) 241-3321, Monday-Friday, 8am to 4pm PST and a real (friendly) team member will  there to for you to help.

feedback

Quality is essential for us, and we always appreciate your feedback. Please let us know if your experience was the best coffee you have ever had or if it was less than your expectations.

We warmly welcome productive feedback and we are always looking for ways to improve. Please contact hello@upstatecoffee.com  or call (518) 241-3321 for any feedback you might have.

Special orders and events?

 Upstate Coffee does have a wholesale program. With our unique experiences and long history with Co-op grocery stores, you can trust that our wholesale program is designed for success. Please email us at hello@upstatecoffee.com to learn more. 

We would love to get Upstate Coffee at your event. We usually won't be able to attend, but we’d love to help you get supplied with the perfect set-up for your event. Please email hello@upstatecoffee.com and one of us will help you with your needs. We definitely can offer bulk pricing and we are happy to do our best to accommodate your needs. 
 
If you're looking for more substantial volumes for an office or institution, we have a great office coffee program to meet those needs. Please email us at hello@upstatecoffee.com to learn more.

Customer service

We have enormous pride in the excellence of our coffee and the service we give to our customers. Upstate Coffee is a business run by our family. When you contact us at hello@upstatecoffee.com or (518) 2413-321, you will be speaking to one of our family members or team member. 
 
We know coffee, we are coffee roasters, baristas, and all of us are real coffee lovers. We are here to assist you. Need help with a French Press coffee? We can assist you with that process. Not sure which coffee to get your friend as a gift? We can provide you with well-educated and experienced advice. At Upstate Coffee we will always do our very best to make sure our customers are happy with our coffee and service.